Privacy and Security

Clarity Hub values you and your customers' privacy and security

Data Protection Compliance

GDPR Regulations

We comply with the General Data Protection Regulations (GDPR) set forth by the European Commission.

Data Protection Officer

Anna Loukianova is our Data Protection Officer

You can contact her via email at privacy@clarityhub.io.

Data Privacy

Data Collection

We collect two types of data at Clarity Hub:

  • Your Team's Data
  • Your Customers' Data

We use this data in various ways to provide our services to you.

Your Data

The data we collect on your team is:

  • Names
  • Emails

We use this data to populate your admin panel and to send you emails and invites.

Customer Data

The only data we collect from your customers is non-personal identifying information. When processing your chat messages, we scrub them of all personal identifying information (PII).

The data we collect from your customers is:

  • Non-PII chat message data

Data Usage

Your Data

We use your data to message you and provide personalized messages to your teammates.

This data is mainly for display purposes on our web application platform.

We do not sell or share this information with others.

Your Customers' Data

We do not store raw messages from your chat messaging platform on our servers. Instead, we scrub messages of names, emails, phone numbers, addresses, and other personal identifying information.

We store this non-PII data on our servers and use it as training data for our machine learning algorithms to provide you with suggestions. Each company gets it's own training data – chat message data is NOT shared between different companies on our Platform.

Protecting Your Data

AWS Security

We have built Clarity Hub to use secure networking and security patterns in order to protect our data.

We encrypt all in-flight data over HTTPs.

Data Breaches

In the event of a data breach, we will email all members of your team with details and the extent of the data breach within 24 hours of our team discovering the data breach.

Passwords and Cards

We do not store your passwords on our servers.

All debit/credit card information is stored on Stripe. We do not store your card information on our servers.